Insights from our HUMINT source management webinar

In the intricate world of human intelligence (HUMINT) management, understanding the subtle dynamics at play is crucial. Our recent webinar, “Unseen Moves: The Chessboard of Human Intelligence Source Management,” delved into the multifaceted strategies and challenges of managing intelligence sources effectively.

The expert panel—featuring Dr. Jordan Nunan, Senior Lecturer in Criminal Justice at the University of Northampton; Dr. Brian Chapell MBE, Head of Criminology and Criminal Justice at Brunel University, London; and Phil Suddick, Head of Sport and Safeguarding at Clue Software—offered valuable insights into the motivations of sources, the role of psychology, and the importance of record-keeping and compliance.

Rewatch the webinar here and read our key insights from the conversation below.

Understanding the motivations of sources

To effectively manage HUMINT sources, understanding their driving factors is crucial.

Dr. Jordan Nunan noted, “Motivation is nuanced and often has more than one driving factor… It’s not just about identifying or understanding what motivations exist for the individual. It’s about assessing how strong these motivations are in keeping them engaged.”

Recognising the complex and changing nature of an individual’s motivations allows handlers to tailor their interactions and build trust more effectively.

The “FIREPLACES” framework—Financial, Ideology, Revenge, Excitement, Protection, Lifestyle, Access, Coercion, Ego, and Sentence—encompasses the broad range of motivations that may influence informants.

Psychology and interpersonal skills matter

The speakers emphasised the crucial role of a handler’s psychology and interpersonal skills in gathering valuable intelligence. Dr. Jordan explained, “The psychology and behaviour of the handler are pivotal to the success of that relationship… it increases the likelihood of success.”

Handlers must build trust through competence, integrity, and benevolence. They should “leave their own ego and objectives” aside and approach interactions with an open, non-judgmental mindset to better understand the source’s perspective and motivations.

Managing stress and resisting the temptation to rush the process are key to maintaining long-term success. A “slow-burn approach” is often essential for building strong, reliable relationships.

Accountability and compliance

Dr. Brian highlighted the importance of organisations rigorously examining their “compliance” and “standard operating procedures” to ensure alignment with legislative and regulatory frameworks. For instance, the Regulation of Investigatory Powers Act (RIPA) in the UK outlines specific requirements for HUMINT use. Adhering to these legal standards ensures the accountability of decisions and the legitimacy of evidence.

Robust compliance and record-keeping are vital not only for legal and organisational consistency but also for protecting human sources from significant risks. As Dr. Brian pointed out, there have been instances where inadequate risk management has led to sources being compromised or even killed.

Balancing priorities and managing risk

The webinar emphasised the importance of balancing organisational responsibilities, source welfare, and public interest.

Dr. Brian explained, “It’s about being innovative in protecting the source while ensuring that your duty of care and Article Two responsibilities to prevent loss of life or serious injury are maintained. This requires considerable consideration and sometimes legal advice.”

Final thoughts

HUMINT management is inherently complex, involving a nuanced understanding of motivations, psychology, compliance, and risk.

The “FIREPLACES” framework highlights the diverse drivers behind informant behaviour, while the handler’s skills and adherence to legal standards are crucial for success. Balancing priorities and managing risks are essential to safeguarding both sources and the integrity of intelligence operations.

Continuous development and innovation in these areas are vital to adapting to evolving challenges and enhancing the effectiveness of HUMINT management.

Book a consultation to discuss Clue’s Confidential Reporting capabilities or, if you’re a Clue user, register for Clue Connect Live on November 12th and join a breakout session presented by Dr Jordan Nunan and Dr Brian Chapell, exploring how to effectively engage confidential sources.