Customer services

Our dedication goes beyond support — it's a partnership focused on your continuous success, beginning with implementation and extending indefinitely.

A partnership from day one

Our commitment to your success starts from our first conversation, where we work to understand your challenges and recommend solutions rooted in best practices. From there, we guide you through a step-by-step implementation plan, configuring Clue to fit your unique processes and preparing your team for success.

Continuous support and updates

Every Clue customer is partnered with a dedicated success manager who is focused on helping you achieve your goals.

Your success manager keeps you informed about new features, offers proactive guidance, and ensures you’re continually maximising Clue’s benefits.

A connected community

Joining Clue means joining a global network of intelligence and investigation professionals. Through Clue Connect, you gain access to exclusive events, peer discussions, best practices, and resources that help keep you at the forefront of the field. You can also share your ideas for product enhancements directly through our Product Ideas Portal.

Questions, feedback, or need assistance?

Contact us via email at support@cluesoftware.com or by phone at +44 01174 719888.

Do you work in counter fraud?

The Measuring Success and Impact: Fraud and Economic Crime toolkit equips counter-fraud teams with essential tools to demonstrate the tangible value of their work, as proving impact becomes increasingly vital.

Access the toolkit